Getting your order at the appropriate time is our goal. Therefore, we process your order at a fast rate. We ensure that you receive your order within specified time after making your order. That is fast, right? Interestingly, this depends on your location but be assured before specified time stated with the products you will have your order. It is important for you to understand once we begin the shipping process, we are in no position to make changes for your order. To ensure the safety of your order, we use tracking codes whereby we send you the tracking number after a day, which would help in getting your order.
In case your order is out of stock, we contact you as soon as possible. This gives you a chance to choose a replacement, cancel the order or wait. Rarely does this happen since, as Aktava, we design accessories uniquely for an individual based on their requirements. We are open to product customization. This might take a while based on the customization requirements. Quality is assured despite the time taken. Flat-rate shipping is based on locations within our company’s environs.
If your order arrives in an unworthy condition or any piece is missing, kindly do not hesitate to reach us immediately. We will ensure the problem is addressed as soon as possible.